Locked out of your phone? We can help.
Type in your phone’s IMEI number and we’ll find out why it’s locked, blocked or not working. You’ll get a straight answer right away, and you don’t need to know anything about phones.
- Instant results As soon as you’ve paid
- Secure & private Your IMEI is all we need
- Plain English No jargon, no guesswork
$9.99
Paid once. You won’t pay anything else unless you choose a fix.
- Results by email
- No obligation to buy a fix
- Secure card payment
What can we help with?
Whatever the problem, we’ll tell you what’s going on in plain English.
How it works
Most people are done in a few minutes.
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1 Enter your IMEI
Type in the 15-digit number from your phone.
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2 We check it
We look your phone up with the services that hold its records.
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3 Get your results
You get the answer in plain English, on screen and by email.
Our promise
We only offer a fix when your diagnosis shows it applies. If nothing can be done, we’ll tell you so.
More about us and our promiseQuestions people often ask
What is an IMEI, and is it safe to give it to you?
An IMEI is a 15-digit number that identifies the phone itself, a bit like a car’s registration. It doesn’t give anyone access to your photos, messages or accounts. It’s just how we look up your phone’s records.
Why do I pay for the check?
Each check we run on your phone costs us money with the services that hold those records. Charging a small fee up front means we can look properly instead of guessing, and it means you’re never pushed into buying a fix you don’t need.
Do I have to buy a fix afterwards?
No. Plenty of people only want to know what’s wrong. Your results are yours to keep, and if a fix is available you can decide in your own time.
Do I need to post my phone to you?
No. Everything is done using your phone’s IMEI, so the phone stays with you the whole time.
What if my phone can’t be fixed?
Then we’ll tell you that, explain why, and point you towards whatever options you do have, such as contacting the seller or your network. We only offer a fix when your diagnosis shows it applies.
More answers on our Help page.
Ready to find out what’s wrong?
It takes about a minute to start, and you’ll know where you stand by the end of it.
Check my phone