Phone diagnosis
We check which lock is on your phone, who it’s tied to, whether it’s been reported lost or stolen, which network it’s locked to, and exactly which model it is. Then we explain it all in plain English.
$9.99
one-off, per phone
Fixes we may offer afterwards
We only offer a fix when your diagnosis shows it applies to your phone. The price is confirmed on your results page before you pay anything more.
Removing an Apple ID lock
For an iPhone or iPad stuck on Activation Lock, where your diagnosis shows it can be done.
$49.99
Removing a Google account lock
For an Android phone stuck on “Verify your account” after a reset.
$29.99
Releasing a network lock
So the phone accepts a SIM from any network.
$19.99
If we can’t help
Sometimes the honest answer is that nothing can be done, for example when a phone has been reported stolen. Then we won’t offer you a fix at all, and we’ll explain your other options.
Refunds
Our refund policy sets out exactly when you get your money back.
Ready to find out what’s wrong?
It takes about a minute to start, and you’ll know where you stand by the end of it.
Check my phone